Solution Specialties, Inc.
Solution Specialties, Inc. is an Illinois-based Corporation that
was formed to meet the case management needs of justice agencies.
We are located in the Chicago metropolitan area and have been
working exclusively with justice-related agencies since the
We are the largest provider of case management software in the
State of Illinois, where our business began, serving more of the
population than all other commercial systems combined.
But our experience and expertise extends beyond the borders of
Illinois. Tracker is used by agencies from coast-to-coast, in a
wide variety of programs and settings.
What Makes Us Different?
Our unique combination of experience in agency operations, the
behavioral sciences, and technical skills allows us to bridge the
gap typically found between those who create software and those who
must use it to do their job:
- It takes years to understand the subtleties and nuances behind
the operations of most agencies that work with offenders. They are
wrapped in legal requirements, political concerns, practical
considerations, intervention philosophies and modalities, and local
practices that have evolved over many years.
- Likewise, it takes years to learn how to effectively apply
technology to solving problems. But even experienced developers
cannot solve problems they do not fully understand. They may not
recognize the significance of a comment, nor realize that two
seemingly separate things are really one and the same, or that the
same terminology is used in different ways, sometimes in the same
sentence. They may also think that two separate agencies will
operate in the same way. It is difficult to communicate this
complexity and have it fully understood by someone with no
experience in this field.
Solution Specialties Inc. has the necessary expertise in all three
areas. Our president and founder has undergraduate and graduate
degrees in the behavioral sciences. He has worked in corrections,
community corrections, forensic mental health, juvenile detention,
probation and court services, and residential treatment. He has
also worked at positions from entry level to the director of a
large probation and court services agency. He learned to program
computers as an undergraduate, where the focus was researching and
evaluating treatment strategies. Statistical analysis was essential
to this work, and computers were a part of the training.
- Further, with the emergence of Evidence-Based Practices, it is
more important than ever to incorporate the essential elements
needed to facilitate outcome-based research. One must have a solid
background in the behavioral sciences to successfully integrate
these elements into a case management system. Tracker's underlying
structure is geared to research, and it was designed to answer
questions that have not yet been asked.
Tracker was originally created to perform grant-related
outcome-based research for a large court services agency, but it
had to fit seamlessly into the daily operations without creating
additional work for the staff. When Tracker did so successfully,
and even reduced staff workloads, other agencies wanted to use it
for their own operations. This was the beginning of Solution
Tracker is a case management system that is built on top of a
behavioral science research engine, that was created with an
intimate understanding of agency operations and the process of
working with offenders. Every aspect of Tracker's design addresses
these competing needs in a balanced and practical way.